Help Center
ninjas@bonobos.com 877-294-7737Shipping FAQ
- Why don’t you charge for shipping?
- If we're going to make money as a company, it's because we make awesome products, not because we fleece our customers by jacking up shipping prices. We never charge for standard outgoing or return shipping within the USA.
- How much is international shipping?
- While the actual shipping cost depends on where you reside on this great planet, we charge you exactly what UPS charges us.
- Something arrived damaged. Now what?
- Call the ninjas at 877-294-7737. We'll send you a replacement straight away.
Returns FAQ
- I can return anything? At any time? For any reason?!
- Yep. No exceptions. We value your business and support and we’ll do anything we can to make sure you’re completely satisfied with your purchase.
- I received Bonobos as a gift. How do I return or exchange it?
- You'll soon be able to do this online, but for now please create an account (if you don't have one already) and call us at 877-294-7737.
- How do I return an internationally shipped order?
- US customs laws prevent us from providing shipping labels for overseas returns, but if you ship your return items to our headquarters (address below) we'll do our best to help cover the shipping costs.
BONOBOS INC, 45 W. 25th St 5th Floor, New York, NY 10010 - How long does it take a return or exchange to process?
- Currently, returns and exchanges usually take 2-3 weeks to process. We're embarrassed by how long this takes, and we're working to improve the turnaround as quickly as possible.
Fit FAQ
- What makes your pants fit better?
- We've corrected the bunching in the waist that is typical with most men’s pants with a proprietary curved waistband that follows the natural shape of your body. As a result, our pants never ride too high or too low. Even better, we employ a fitted style through the seat of our pants, giving you a much sleeker look.
- We've developed proprietary patterns for our polos, dress shirts and jackets that are cut just right for most men— not too tight, not too baggy. Gone are the days of choosing between something boxy but comfortable or fitted but constricting.
- What size pants should I buy?
- If you normally wear size 34, that's probably the right size in for you in Bonobos. If you are normally between sizes, we generally recommend you order the larger size and utilize your washer and dryer to shrink them down a bit (see care instructions for more detail).
- Why does my size fit me in one pant and not another?
- Some factories have a tendency to interpret our patterns a little differently. We're embarrassed that this is the case, and we're working hard to iron out the consistency in sizing across all of our lines. A good rule of thumb is that you can size down from your normal waist size (i.e. 33 to 32) for all corduroy offerings as well as anything with stretch in the title (Stretch cottons, stretch chinos, stretch bull denim, etc).
- How should I care for my Bonobos?
- Please see this caring guide while we work on updating this section.
- I live in NYC, can I come by your HQ to try things on?
- Sure! We'd love to schedule some time for you to drop by. We don't keep our full inventory in the office, but we've got plenty of samples for you to get sized, try some clothes on, and feel fabrics in person. If you're located in Manhattan, we'll even send one of our Field Agents to you with some stuff to try on. To visit the HQ or see a Field Agent, please email fieldagents@bonobos.com or call 877-294-7737 to schedule an appointment.
Ninjas
Customer service even pirates can get behind.Email the ninjas →
NINJA FAQ
- I called but got voicemail-- what’s up with that?
- Sorry we missed you. Ninjas are usually on duty Monday-Friday from 9am-7pm, but on occasion we have to turn our phones off for one reason or another. We'll get back to you straight away.
- Can I be a ninja?
- Funny you should ask. We're always looking for smart, funny, friendly people to help us deliver the best customer service in the world. Ninja job posting →
- Really? Ninjas?
- Ninjas are adept, fast, and efficient. We aim to combine their highly-desirable skillset with positive energy to provide the best customer service experience you've ever had. Besides, is "representative" really a friendlier title?
